Working with Sportson to tackle the question of quality of life for the workers, "How can we improve the daily work for our bike-mechanics in relation to our digital eco-system." as well as exploring new initiatives related to customer retention and user experience.
We conducted on-site usability testing of the client's after-market software through user interviews and “over-the-shoulder” analysis.
Concept development for a new customer portal designed to simplify the customer journey for end consumers regarding their services, communication, and transaction history.
Implemening new designs and experiences based on the new customer types that was introduced into the service system (which we had built and designed from the bottom up) requiring new structures and fields.
Continuously delivering new features and adjustments to Sportsons service system based on needs, updates in their business and the ever growing digital landscape and expectations of the modern customer.